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Assignment 1: Individual Level of Analysis – Case Study Analysis

(Use the template provided: type directly into that document).umuc.edu/content/enforced/126862-001135-01-2162-OL4-7981/Case%20Study%201%20-%202016%20outline%20for%20students.docx?_&d2lSessionVal=TWRaadHHsMfTyOVKSbmOKQIPG”>Report Template

Purpose:

· To recognize and better understand the effect of individual characteristics and behavior (individual level of analysis) on organizational performance and effectiveness.

Related to the following course objective:

· Maximize individual contributions to the organization based on an understanding of individual behavior

Deliverable:

Three to four-page paper (approximately 1200-1500 words), in addition to a cover page containing your name, the course name, the date, and the professor’s name, and bibliography.

Introduction to Assignment

For this assignment, you will read and analyze Case Study 1: Reach for the Stars—Developing Salespeople, Achieving Organizational Success. The case describes information and key observations concerning manager and worker behavior. You will identify and—to evidence critical thinking skills—analyze the critical incidents (problems, situations, issues, and consequences) in the case influencing individual and organizational performance and effectiveness, and make appropriate recommendations to improve problems, meet challenges, and take advantage of opportunities. Overall, your analysis should include:

  • Identification and explanation of all relevant OB concepts and theories, using examples where appropriate
  • Explanation of the specific case characteristics, incidents and/or situations that addresses the concepts or theories
  • Analysis of the relevance of identifying and better understanding individual characteristics
  • Analysis of pros and cons of key incidents or situations (i.e., what are the drawbacks and/or positives associated with the situation as it related to individual performance and/or organizational productivity and effectiveness?)
  • Specific recommendations to address problems, challenges, and opportunities, and a proposed follow-up or evaluation

Read and follow all the Instructions carefully.The paper must clearly demonstrate your ability to understand how and why individual characteristics and behavior influence organizational performance and effectiveness.Demonstrate critical thinking, as described under higher thinking levels in Bloom’s Taxonomy (see our syllabus page 6). Strive to be original along with applying data, information, and ideas from the required reading and outside research.Use examples and research information to support claims.Use American Psychological Association (APA) format for in-text citations and the reference list.Use the comprehensive outline format described in Instruction 9 to present your research findings, analysis, recommendations, and significant personal learning.

Instructions

1) Review the assignment purpose, course objective, and introduction above and the Assignment Grading rubric.

2) Read the case below,Reach for the Stars—Developing Salespeople, Achieving Organizational Success. Your analysis must evidence understanding of the case’s specific characters, context, and circumstances. Avoid generalizations that might apply to similar cases available on the Internet or in previous courses.

3) Compose a brief abstract (no longer than a paragraph) synthesizing case highlights, putting the characters and incidents in context, and generally setting the scene for the detailed analysis to follow.

4) Identify and analyze at least three critical incidents (problems, situations, issues, and consequences) in the case that influenced individual and organizational performance and effectiveness. Explain how and why you think the incidents influenced individual and organizational performance and effectiveness. Discuss the pros and cons of key incidents or situations(i.e., what are the drawbacks and/or positives associated with the situation as it related to individual performance and/or organizational productivity and effectiveness?)

5) Make appropriate recommendations to address problems, meet challenges, and take advantage of opportunities, and propose follow-up or evaluation.

6) Draw data, information, and ideas from at leastsix required resources (at least two from each of Weeks 1, 2, and 3) listed in the weekly Schedules, plus at least two credible, authoritative, relevant outside sources for a total of at least eight references.Your outside references should show a mix of scholarly and applied/practical sources, largely drawn from UMUC’s Information Library System(ILS), and including classic writings. Review APA citation materials and Tips on Research Sources in Course Content. Cite research sources within the paper’s body using APA in-text formatting. Include a Reference list with complete source information at the end of the paper. See specific formatting and heading template instructions below in Instruction 9. Alphabetize references under each subheading. Please note my preference for including publication date within in-text citations. You are expected to paraphrase, using quotes only when the source’s verbatim statements uniquely enhance meaning and understanding. Deductions will be taken when quotes are overused and found to be unnecessary.See examples below:

In-text citation:

(Casey, 2002, p. 50). [Include publication date]

Reference citation:

Casey, C. (2002). Critical Analysis of Organizations: Theory, practice, revitalization. London: Sage.

7) Identify and present in bold font at least six different OB concepts, theories, methods, strategies, or practices in your analysis.Demonstrate through context and/or endnotes your understanding of the terms’ definition and meaningfulness to the meet the assignment’s purpose and course objectives.

8) Determine what significant learning and understanding you gained from your research and analysis.Identify and evaluate at least threevaluable take-aways you learned from your organization change analysis, and how you envision specifically applying them to your job or career.

9) Use the outline below for headings and subheadings. Your deliverable will use a comprehensive outline format with expository content under each heading to present your analysis, evaluation and recommendations in standard composition style. Feel free to add other headings, subheadings or make modifications as your findings, ideas, and assertions dictate. Use examples and cite support sources as presented above.

1. Title page (your name, the course name, assignment, the name of the organization, the date, and instructor’s name)

2. Case abstract

3. Critical incidents (occurrence, fact, change, e.g., product diversification and market growth as reflected by “expanded its product line from aging-related to sports injury-related medical supplies and equipment” in the case study)

Critical incident 1

Critical incident 2

Critical incident 3

[and so forth]

1. Recommendations (e.g., offer workshops or individual coaching with personality tests to more effectively identify, validate, share, and utilize personality traits, preference strengths, job-fit methods, and interactionist perspectives—see Saylor/OBsection 3.1)

2. Follow up (or evaluation—this is an area in which outside research and resources would be a plus; e.g., how will management determine if the intervention recommended above actually worked?Perhaps assessing personality trait-based problem behavior during performance refers could work, or including manager reports from the personality tests referred to, say, three and six months after the intervention would provide useful results…?)

1. Significant learning (see Instruction 8 for details about take-aways)

Learning or Take-away 1

Learning or Take-away 2

Learning or Take-away 3:

and so forth

1. References (required course materials and outside research sources)

Assignment 2: Group Level Analysis

Instructions

Assignment 2: Group-Level of Analysis – Case Study Analysis

(Use this template, typing directly into the document).umuc.edu/content/enforced/126862-001135-01-2162-OL4-7981/Case%20Study%202%20-%202016%20Pt1%20template.docx?_&d2lSessionVal=TWRaadHHsMfTyOVKSbmOKQIPG”>Case 2 Report Template

Purpose:

Explore and understand the effect of group behavior, specifically cross-cultural team development and success, on organizational performance and effectiveness, and to learn new or to enhance leading edge presentation skills

Related to the following course objective:

· Successfully participate as a team member, lead teams, and manage independent teams to accomplish specific goals and objectives

Deliverable:

Portfolio comprised of two parts:

1. Part 1–OB research findings from which the presentation (Part 2) will be created.Part 1 should be a comprehensive outline, with expository content under headings and subheadingscontainingdata and information, analyzed,synthesized, assessed andgraphically formatted as presentation (see Part 2 details below). The outline will have broader and more intensive content—that is, OB-related data, information, concepts, theories, models, methods, practices—than Part 2 because Part 1 will reflect your research, note taking and fact gathering—that is, what you have learned aboutgroup-levelorganizationalbehavior from required weekly and outside resources and the weekly discussions.Think of Part 1 as the notes section underneath slides in traditional presentation applications, useful to keep a presenter on track and serve as “cheat sheets” when questions are asked beyond the bulleted slide content.Part 1 notes will also include resource reference list and in-text citations.

2. Part 2–Graphic presentation– Power Point (PPT). Included in Assignment 2’s purpose is learning new skills or enhancing existing skills to create innovative presentations applicable to real-world workplace and other professional environments. Although it is preferred you submit a PPT, if you are interested in building slide technology skills, a Prezi presentation may be used instead. For information, go to.com/signup/public”>https://prezi.com/signup/public. Or feel free to use other options such asvideo (e.g., YouTube), website page/s (e.g., .com/”>wix.com) or other innovative graphical presentation application suitable for illustratingsynthesized, key data and information from the comprehensive content generated in Part 1. Consider integrating audio or animated elements or a concept map, SWOT analysis, or narration into the presentation to increase impact, meaningfulness and persuasiveness.

The Introduction and additionalinstructions below provide detailed steps and directions for creating, packaging, and submitting your Portfolio.

Introduction to Assignment Content

For this group-level analysis assignment, you will wear the hat of a rising-star organizational behavior (OB) consultant. You will create a portfolio comprised of a graphic presentation—Part 2—supported by the content of Part 1, research findings from diverse OB publications and internet materials; a selected annotated list of professional knowledge, skills, and abilities and learning experiences relevant to group-level, particularly cross-cultural, team success. Don’t forget to researchcredible OB networking resources such as communities of practice, special interest groups, and professional associations; and recommendations for OB self- and team-assessment tools.

Case Study 2:Going Global: What Does it Take to Make Cross-cultural Teams Successful? will serve as the central organizing influence of your Portfolio. The case describes issues, problems, and challenges related to developing high-performing cross-cultural teams in an organization integrating new employees after an acquisition. The Portfolio’s overarching goal is to convince the client to hire you as an organizational change consultant. Portions of the Portfolio will reflect your actual work, management, and learning experience, when it exists. Other portions will represent reasoned, logical postulations where research and investigation of OB practitioner knowledge, skills, abilities, publications and other resources, and OB training, education, development, networks, and professional associations are used to flesh out what you determine will be a convincing proposal (presented as a Portfolio).

This project is designed around the following hypothetical situation:

You recently launched an organizational behavior consulting practice, specializing in cross-cultural group and team dynamics and problems. Having done an environmental scan, you know the competition for clients in your niche is stiff. Since the 2008 Recession a number of top-notch OB professionals have established consulting services targeting organizations challenged by cultural diversity, virtual work environments, communication technology, and issues related to restructuring traditional organizations into flatter systems with team-centered processes. One such company is Bon Vivant Specialties (BVS), run by Daniel Chinn, a CEO you met at an international education and development program for high-potential mid-level professionals called Managing Today, Leading Tomorrow. Case Study 2,Going Global: What Does it Take to Make Cross-cultural Teams Successful?, represents what you know from Chinn, professional networking, and business and management news and other media. Chinn has widely expressed his interest in hiring an OB practitioner to identify, document, analyze and assess behavioral issues and problems, and recommend intervention strategies, methods, and tools to successfully restructure the company, enhance team performance and effectiveness, and hence organizational performance. Your strategy to convince Chinn that you are the OB consultant for the job must be innovative, original, and fresh to distinguish your contributions from your competitors. To that end you will create a Portfolio of varied, meaningful, germane components customized to enable BVS to reach its cross-cultural team restructuring and organization performance goals.

Read and follow all the Instructions below carefully.

Instructions

1) Review the Assignment 2 Portfolio Grading Rubric, and the assignment purpose, course objective, and introduction above.

2) Read the case, Going Global: What Does it Take to Make Cross-cultural Teams Successful? Your analysis and assessment must evidence understanding of the case’s specific characters, context, incidents and circumstances. Avoid generalizations that might apply to similar cases available on the Internet or in previous courses.

3) Choose a name for your consulting practice, and briefly describe the service you provide.

4) List and describe at least three OB-relevant knowledge, skills, abilities and learning experiences. This Portfolio component is a mixture of a functionally (as opposed to chronologically) organized resume that highlights work or job actions by category, such as Team Leadership or Team Project Management, and more progressive approaches to professional promotion such as online networking provided by LinkIn.com. When identifying elements to be described, begin by asking what did I do (i.e., what actions did I take?—describe with verbs such as worked, created, prepared, implemented, conducted, produced) and what happened as a result of my experience and learning (i.e., how could I apply my learning and experience as a consultant for BVS?—explain with verbs such as will use, apply, implement, change, enable, empower).

5) Identify, analyze and prepare to discuss at least three problems and/or issuesrelated to the successful formation, development and operation of cross-cultural teams in the case context

6) Propose and evaluate at least three recommendations, including OB strategies or interventions, that the organization could use to solve problems, address issues, and hence enhance cross-cultural team performance and effectiveness and based on key findings and ideas to maximize ongoing improvements to organizational performance and success. Include self-assessment team tools, training exercises, team development methods, or other similar resources.

7) Draw data, information, and ideas from atleast four required resources (at least two from each of Weeks 4 and 5) listed in the Course Schedule, plus at least four credible, authoritative, relevant outside sources for a total of at least eight references. Your outside references should show a mix of credible OB consultant websites, professional networks and associations (for example, Organizational Behavior Management Network, Society for Human Resource Management, Society for Organizational Behavior), scholarly and applied/practical sources, largely drawn from UMUC’s Information Library System (ILS), and including classic writings. Review APA citation materials and Tips on Research Sources in Course Content. Cite research sources within Part 2’s content using APA in-text formatting. Include a Reference list with complete source information at the end of the paper. See specific formatting and heading template instructions below in Instruction 9.Alphabetize references under each subheading. Please note my preference for including publication date and page numbers, when available, within in-text citations. You are expected to paraphrase, using quotes only when the source’s verbatim statements uniquely enhance meaning and understanding. Deductions will be taken when quotes are overused and found to be unnecessary. See examples below.

In-text citation:

(Casey, 2002, p. 50). [Include publication date]

Reference citation:

Casey, C. (2002). Critical Analysis of Organizations: Theory, practice, revitalization. London: Sage.

8) Identify at least six different OB concepts, theories, methods, strategies, interventions, or practicesin your group level analysis [properly cited].Demonstrate through context and/or endnotes your understanding of the terms’ definition and meaningfulness to the meet the assignment’s purpose and course objectives.

9) Use the headings and subheadings provided below to organize Part 1 of your Portfolio. This written Portfolio portion will adhere to headings and subheadings labeling analysis and recommendations presented in standard expository form. Bulleted text can be used, as appropriate, however OB group-level analysis, synthesis, and assessment must be presented in composition format under each heading. The objective is to create a comprehensive OB analysis based on research data and information on which your presentation will be based and to which you as the consultant/presenter could refer for additional information as needed. Feel free to create additional subheadings or modify headings as needed to create an effective framework for your group-level analysis, synthesis, and assessment. Use examples and cite support sources as presented in Step 7.

1. Cover page (Your name, course title, assignment, date, and instructor’s name)

1. Consulting practice name and services provided

2. OB-relevant knowledge, skills, abilities and work experiences (use annotated bullet format)

1. Problems and/or issues

Problem and/or issue 1

Problem and/or issue 2

Problem and/or issue 3

1. Recommendations—OB strategies or interventions, tools, and resources

Recommendation 1

Recommendation 2

Recommendation 3

1. References

10) Use Microsoft Word for your text document, Part 1of your Portfolio. Try to be concise and keep this written Portfolio portion to three to four pages in length (plus cover page), but substance is more important than length. Again, APA reference format is required.Use the following file title: your last name_Assignment 2 Part 1_464_date.

11) For Part 2, create a PT presentationto illustratesynthesized, key information and resources delineated and synthesized in Part 1.Use the following file title:your last name_Assignment 2 Part 2_464_date.

12) Submit your Portfolio(two files, Part 1 and Part 2)to your Assignment Folderby the due date. Submit only Part I (the report) To Turnitin.

Assignment 3: Organizational Level of Analysis

Instructions

Assignment 3: Organizational Level of Analysis

(Use this template for your report).umuc.edu/content/enforced/126862-001135-01-2162-OL4-7981/Case%20study%203%20-%202016%20Template.docx?_&d2lSessionVal=TWRaadHHsMfTyOVKSbmOKQIPG”>Case 3 Report Template

Purpose:

  • To explore and better understand organizational performance and effectiveness through an organizational level perspective.

Related to the following course objectives:

  • based on an understanding of human behavior, create and sustain an organizational environment that leads to high performance
  • analyze and respond to leadership challenges such as decision making, change, conflict resolution, and organizational commitment in an organization at every level

Deliverable:

Approximately four-page single-spaced paper, including a cover page containing your name, assignment title, course name, the date, and the professor’s name, and research references. Word count of report from introduction to conclusion (excluding cover page and references) is about 1500-2000 words in length.

Introduction to Assignment

For this assignment, you will research and analyze the organizational performance and effectiveness of one of the organizations listed below. You will also propose OB-relevant recommendations for change and improvement.

Google

Costco

Apple

Amazon

American Airlines

US Department of Homeland Security

Alternative organizations may be selected for analysis but will require instructor approval. Examples would be uniquely challenged organizations, such as the US Airways-American Airlines merger, or Dell, which recently announced a move to go private after many years as a public company. Contact your instructor about alternative Final Project topics by posting a message under Content/Ask the Professor.

Your analysis should include:

1. 1. an interview, if available, of organizational members, stakeholders, or qualified relevantly-experienced OB experts familiar with your topic

2. 2. research findings of the organization’s web sites

3. 3. data, information and ideas, particularly from Weeks 6 and 7 readings/resources, and at least four outside academic or credible, respected business publications

4. 4. a SWOT analysis on the organization. [this must be performed by you. Don’t copy one off the Internet or our library.]

5. 5. documented and evaluated OB strategies or interventions that the organization could use to enhance its overall performance and effectiveness.

6. 6. proposed and evaluated OB-related recommendations for improvements in the organization.

Read and follow all the Instructions carefully. Your analysis should evidence critical thinking skills (see syllabus) in identifying and explaining organizational strengths, weaknesses, opportunities, and threats. Emphasize course materials and resources assigned for Weeks 6 and 7; namely, but not limited to, managing groups and teams, group behavior, work and self-managed teams, communication, conflict and negotiation, and decision-making, along with outside research material. Strive for originality and depth. Use examples and research information to support claims. Use American Psychological Association (APA) format for in-text citations and the reference list. Use the comprehensive outline format described in Instruction 9 to present your research, findings, analysis, and recommendations.

Instructions

1) Review the assignment purpose, course objective, and introduction above and the grading rubric at the end of these instructions.

2) Scan library and Internet resources on professor-approved organizationsbefore making a selection. Chose and research an organizationbased on your level of interest in the subject, applicability to your job or career goals, what you would like to learn about, and feasibility for successful performance. Focus research on factors described in Instructions 3, 4, and 5. There is no need to ask approval when choosing 1 of the 6 companies listed above.

3) Identify, analyze and evaluate OB concepts/theories that create an environment (work and organization design) that leads to high performance.

4) Identify, analyze and evaluate strategies, policies, and procedures relating to leadership challenges such as decision making, change, conflict resolution, and organizational commitment in an organization at every level.

5) Identify, analyze and evaluate techniques relating to human resources policies and practices (personal selection, training and development, and performance evaluation).

6) Create a SWOT analysis using standard four-square format for each component and bullet points (See template for links to SWOT explanation) to present organizational level factors identified and examined in Instructions 3, 4, and 5.

7) Discuss each SWOT component analyzing and evaluating the organization’s environment, leadership, and human resources policies and practices.

8) Create at least three recommendations, synthesizing key findings and ideas to maximize ongoing improvements to organizational performance and success.

9) Draw data, information, and ideas from at least six required resources (at least three from each of Weeks 6 and 7) listed in the weekly Schedules, plus at least four credible, authoritative, relevant outside sources for a total of at least ten references. Your outside references should show a mix of scholarly and applied/practical sources, largely drawn from UMUC’s Information Library System (ILS), and including classic writings. Review APA citation materials and Tips on Research Sources in Course Content. Cite research sources within the paper’s body using APA in-text formatting. Include a Reference list with complete source information at the end of the paper. See specific formatting and heading template instructions below in Instruction 12. Alphabetize references under each subheading. Please note my preference for including publication date within in-text citations. You are expected to paraphrase, using quotes only when the source’s verbatim statements uniquely enhance meaning and understanding. Deductions will be taken when quotes are overused and found to be unnecessary.

See examples below.

In-text citation:

(Casey, 2002, p. 50). [Include publication date]

Reference citation:

Casey, C. (2002). Critical Analysis of Organizations: Theory, practice, revitalization. London: Sage.

10) Identify and present in bold font at least eight different OB concepts, theories, methods, strategies, interventions, or practices in your organizational level analysis. Demonstrate through context and/or endnotes your understanding of the terms’ definition and meaningfulness to the meet the assignment’s purpose and course objectives.

11) Determine what significant learning and understanding you gained from your research and analysis.Identify and evaluate at least threevaluable take-aways you learned from your organization change analysis, and how you envision applying them to your job or career.

12) Use the outline below for topic and subtopic headings and subheadings. Your deliverable will use a comprehensive outline format. Feel free to create additional subheadings or modify headings as needed to present a group level analysis that meets the purpose, objectives and instructions provided. Analysis and recommendations should be presented in standard expository form under each heading. Use examples and cite support sources as presented above.

I. Title page your name course name, assignment, date, and instructor’s name.

II. Brief description of organization [name, size, type of business, service and/or products, location]

III. SWOT analysis

1. A. SWOT (grid figure with bullets followed by explanation sections with examples)

1. 1. Strengths

1. a. Organization environment

2. b. Leadership

3. c. Human resources policies and practices

4. 2. Weaknesses

1. a. Organization environment

2. b. Leadership

3. c. Human resources policies and practices

4. 3. Opportunities

1. a. Organization environment

2. b. Leadership

3. c. Human resources policies and practices

4. 4. Threats

1. a. Organization environment

2. b. Leadership

3. c. Human resources policies and practices

1. IV. Recommendations

Recommendation 1

Recommendation 2

Recommendation 3

and so forth…

1. VI. Significant learning

Learning or Take-away 1

Learning or Take-away 2

Learning or Take-away 3

and so forth

VII. References

13) Use Microsoft Word for your text documents. Use the following title: your name_Final Project topic/organization_464_date. Try to be concise and keep your paper at approximately eight pages in length including cover page and references, but rest assured that substance is more important than length. Again, APA reference format is required.

  

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